teleAstro believes that astrology, when practised responsibly, can be a genuine force for good in a person's life. These are the principles that govern every consultation, every remedy, every interaction — without exception.
We are not simply providing a service. We are entering a relationship of trust with every Member who comes to us. That trust carries responsibility — for our astrologers, for our team, and for teleAstro as an organisation. We take that responsibility seriously, and we hold ourselves accountable to it at every level.
These four principles guide every decision teleAstro makes — from how our astrologers speak to Members, to how we handle complaints, to how we continuously raise our own standards.
teleAstro's astrologers are required to provide guidance that is truthful, considered, and in the genuine interest of the Member — not guidance designed to generate dependency, fear, or repeat transactions. If a concern is outside the scope of astrological support, we say so.
Every astrologer who provides consultancy to our Members is individually accountable for upholding this Code of Conduct. teleAstro is equally accountable for how its systems, processes, and team operate. Accountability is not selective here — it applies to everyone, including us.
teleAstro's Astrologer Code of Conduct is among the most rigorous in the Indian astrology industry — and we continuously work to make it stronger. We collaborate with qualified experts to identify non-responsible conversational patterns and develop methods to prevent them.
teleAstro maintains active goals to reduce Member dissatisfaction across every stage of the consultancy and remedy-delivery process. We go deep into our own operating procedures to enforce our highest Member satisfaction standards and correct problems at every level, at all times.
Every astrologer who provides consultancy to our Members — including you — is accountable for the following principles. These are not aspirational guidelines. They are enforceable standards, audited regularly.
Astrologers must not use threatening language, exaggerated negative predictions, or fear-inducing statements to create urgency or pressure Members into purchasing remedies or services.
Astrologers must not promise specific life outcomes, guaranteed results, or assured remedies. Astrological guidance improves probability — it does not guarantee certainty. This distinction must be communicated clearly.
Astrologers must invest genuinely in understanding the Member's situation before prescribing any remedy. Rushed, generic, or pre-formed conclusions are a violation of the consultation standard.
Astrologers must respect each Member's right to make their own decisions without pressure, manipulation, or repeated solicitation. A Member who declines a recommendation must be treated with complete respect.
All personal, financial, relational, and astrological information shared by a Member is strictly confidential. Astrologers must not discuss Member cases outside the teleAstro system under any circumstances.
If a Member's concern — medical, psychological, legal or otherwise — is outside the scope of astrological support, the astrologer must acknowledge this and direct the Member to appropriate professional resources.
teleAstro conducts regular audits across the entire delivery process — from the astrologer's first consultation with a Member, through to the departments that prepare and deliver the final remedy. When a problem is uncovered, we work with astrologers and our team to fix it — not to conceal it.
We collaborate with qualified experts in Member satisfaction and responsible service delivery. These are not internal reviews only — we seek external perspective to ensure we are genuinely improving, not simply validating our existing approach.
teleAstro believes in integrating responsible principles into every stage of the astrological delivery process — not as a compliance exercise, but as the foundation of how we operate.
We want you to begin your journey with confidence. Our refund policy is designed to be genuinely fair to you — not written to protect teleAstro at your expense.
Full refund available.If you cancel before your Sankalp Samadhan Box™ has been dispatched, you are entitled to a full refund — no questions asked. Transaction processing fees of 2.5% apply for online payments.
How to cancel: WhatsApp us at +91 85108 13111 with your order details.
Partial refund — 50% of plan value.Once your box has been dispatched, it has been personally prepared and energised for you at significant cost and effort. A partial refund of 50% of the plan value is available.
Refunds are processed to your original payment method within 7 working days.
No refund available.Once your Samadhan Upyog Din activation session has been completed, the full service to this stage has been delivered. Refunds are not available beyond this point.
If you have concerns about your programme, please contact us — we will work to resolve them.
Full replacement at no cost.If your Sankalp Samadhan Box™ is lost or damaged in transit through no fault of your own, teleAstro will replace it at no additional charge. We stand behind our delivery process.
Report delivery issues within 48 hours of the expected delivery date.
Important note on outcomes: teleAstro does not offer refunds based on expected life outcomes not being realised within your programme. Astrological guidance works through probability and planetary conditions — not guaranteed certainty. This is communicated clearly before any payment is made, and it is part of our responsible astrology commitment to you.
If you have experienced a consultation that did not meet the standards described on this page — or if you have thoughts on how we can improve our responsible astrology practices — we genuinely want to hear from you. Your feedback directly shapes our Code of Conduct.
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